To book a pickup service at Kansai Airport, please first confirm your flight number, arrival date, terminal, hotel address, number of passengers, and amount of luggage. The flight landing does not mean you have already exited the arrivals hall; immigration, baggage claim, and customs clearance all take time, so the meeting instructions should be confirmed in advance in your order.
Updated: October 25, 2026 | Compiled by: Ryuko International Tourism Co., Ltd. (Ryuko Japan Transfer)
Are the meeting points for Terminals 1 and 2 at KIX the same?
It’s different. According to the official information from Kansai International Airport, the international arrivals area at Terminal 1 is on the first floor, while Terminal 2 has separate arrivals areas for domestic and international flights. Do not simply tell the driver “at Kansai Airport”; provide the exact flight number and confirm the terminal. The actual pickup location must comply with airport regulations and the driver’s instructions on the day of travel; do not wait at any lane of your own accord.
Official Reference:Guidance on the Arrivals Area at Kansai International Airport、Airport Floor Map。
What information do I need to provide when making a reservation?
- Flight number, departure city, and arrival date; for overnight flights, be sure to check the local date in Japan.
- The full name and address of the hotel for pick-up and drop-off, to avoid confusion between different branches of the same chain.
- The number of adults and children, as well as any needs for child seats, wheelchairs, etc.
- Number and dimensions of suitcases; please also specify large items such as strollers, folding wheelchairs, and golf bags.
- A valid LINE, WhatsApp, or other verified contact method.
After the plane lands, when should I contact the driver?
Once your phone has internet access, send a message to let us know you’ve arrived. After collecting your luggage and clearing customs, let us know which exit you’re at. If you’ve arranged to meet by holding up a sign, please look for the driver based on the confirmed information; if you’re meeting at a designated location after contacting the driver, please wait for the driver to provide the exact location. If you can’t find the driver, send the exit number and photos of the surrounding area to avoid both of you having to move back and forth repeatedly.
What should you do if your flight is delayed, there's a long line at immigration, or your luggage is late?
Notify the driver or customer service as soon as possible and provide the new estimated arrival time. The start time of the free waiting period, its duration, and how to handle situations where it is exceeded must be determined based on the specific service booked and the details in the order confirmation. Different policies may apply to delays caused by flight delays versus those resulting from passengers going through immigration or baggage claim; please do not assume that the driver will wait indefinitely.
If the Alphard is fully occupied, will there still be enough room for all the luggage?
Not necessarily. The number of seats and luggage capacity cannot be calculated separately based on their maximum values at the same time. If multiple passengers are bringing oversized suitcases, a larger vehicle may be required. When making an inquiry, please provide the total number of passengers and the amount of luggage at once; the final vehicle type will be subject to confirmation. Extra-large suitcases, strollers, and wheelchairs cannot be counted as just “one piece of luggage.”
What fees should you check when getting a quote for airport pickup?
Please confirm the currency, whether the fare is calculated per vehicle or per person, the pickup and drop-off locations, the vehicle type, airport pickup arrangements, tolls, parking fees, nighttime service, and overtime conditions. The route from the airport to Osaka is different from the route from the airport to Kyoto; adding last-minute shopping stops, sightseeing stops, or other stops along the way may require rescheduling the ride.
How do I book an airport transfer with Longxing International Tourism?
Longxing International Tourism provides consultation services for airport transfers at Kansai International Airport and car rental services in Osaka, Kyoto, and other areas. Actual service provision is subject to the scope of our operating license and Japanese transportation regulations. Please submit your itinerary details first, then confirm the vehicle type, included services, waiting policies, and payment methods. English-speaking drivers must be arranged in advance; please do not assume that a Chinese-speaking driver using a translation app constitutes an English-speaking driver service.
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